BB-777 units are actively moving through production and fulfillment. Because orders are being completed and shipped in batches, not every customer will receive their unit at the same time.

As your order moves into fulfillment, you’ll receive shipping and tracking information at the email address associated with your order.

The BB-777 journey has taken a little more time than anticipated, and we truly appreciate the support and patience of everyone who has been with us from the beginning. We recognize the excitement of getting these units in your hands, and the importance of keeping you informed along the way.

Our focus remains on completing and shipping every unit while making sure the BB-777 delivers the quality, performance, and experience we promised when this project began. We’re grateful for your support in bringing this to life, and excited to see these boomboxes out in the world where they belong.

Yes. BB-777 units are being produced, completed and shipped as inventory becomes available for fulfillment.

Shipping is happening in stages, so seeing another customer receive their BB-777 does not necessarily mean your order has been missed.

BB-777 fulfillment is happening in batches and can vary based on factors such as model, color, production availability, destination and fulfillment logistics.

Because of this, orders may not always arrive in the exact sequence they were originally placed.

For questions regarding your individual order, please contact our Customer Service team. 777@bumpboxx.com. They’ll be able to review the information associated with your order and provide the best available update.

Please have your order or backer information available when contacting us.

We recognize that communication during the BB-777 rollout has not always been as consistent as it should have been.

We're working to improve that. This page will serve as a central resource for common BB-777 questions and updates, while our Customer Service team can assist with questions specific to your order.

Production and fulfillment happen in multiple stages. An update may mean your unit or batch has progressed without necessarily meaning it is ready to leave the fulfillment center immediately.

Once your order has officially shipped, you should receive tracking information.

Customer Service can provide the best information currently available for your order, but we don't want to give you a shipping date that we can't confidently guarantee.

Once your BB-777 has been processed for shipment, tracking information will provide the most accurate delivery information.

If your BB-777 has not yet entered final fulfillment, Customer Service may be able to assist with an address change.

Please contact us as soon as possible with your order information and updated shipping address. Address changes cannot be guaranteed once an order has entered the shipping process.

Once your order has been processed and tracking becomes available, shipping information will be sent to the email address associated with your order.

Please allow some time for tracking information to become active after receiving your notification.

If you have an active BB-777 order or confirmed Kickstarter pledge and have not been notified otherwise, your order remains part of our fulfillment process.

If you have concerns about your specific order, please contact Customer Service so the team can verify it directly.

Yes. Our team remains committed to BB-777 and to fulfilling the units our customers and backers supported.

This project exists because of the community that believed in it from the beginning, and our focus remains on getting those units completed and into your hands.

For general production and fulfillment information, please continue to check this page for updates.

For anything specific to your order, shipping information, address or account, please contact our Customer Service team: 777@bumpboxx.com so we can look into your individual situation.

Thank you for supporting BB-777. We know the wait has been longer than expected, and we appreciate your patience as we continue working to get your unit to you.