Welcome to the Bumpboxx Family! 

We are dedicated to providing Matco with exceptional customer care. 

We’ve developed your very own unique email address!  When you need us, please send your concerns to Matco@bumpboxx.com. Our team members will happily help you in any way.

Hours of Operations: Our team is available to take calls and answer emails Monday through Friday between the hours of 8am – 4:30pm PST.

Missed us? No problem. Just send us an email and we will respond back as soon as possible.

Email is not your thing? We created an extension code just for you. Use our customer care number

(888) 250-2867 and choose EXT: 008 to get to your very own support agent.

Here is our simplified process.

1. Proof of purchase

  • Upload a picture of your receipt or proof of purchase when you email us. 

2. Replace

  • We replace the following models:
    Flare8 Pro
    Ultra
    BumpBoard Pro
    BumpBoard Mini
    SoundStik (no need to ship unit back to us)
  • We will send you the unit first with a return label to send back old your unit.

3. Repair (select models)

  • We repair the following models:
    Flare8 (orginal)
  • Please send a photo of all sides of the unit.
  • Make sure that you send back that you send your unit back in the original box when you need a repair.
  • Was you packaging damaged upon arrival? No problem. We will happily send you a box to ship your unit back in.
Thank you for your continued partnership with Bumpboxx.