Welcome to the Bumpboxx Family!
We are dedicated to providing Matco with exceptional customer care.
We’ve developed your very own unique email address! When you need us, please send your concerns to Matco@bumpboxx.com. Our team members will happily help you in any way.
Hours of Operations: Our team is available to take calls and answer emails Monday through Friday between the hours of 8 am – 4:30 pm PST.
Missed us? No problem! Just send us an email and we will respond back as soon as possible.
Email is not your thing? We created an extension code just for you. Use our customer care number
(888) 250-2867 and choose EXT: 008 to get to your very own support agent.
Here is our simplified process!
1. Proof of purchase
- Upload a picture of your receipt or proof of purchase when you email us.
2. Original packaging (Foam/Box)
- Make sure that you send your item back in the original box when you need a repair.
- Was your packaging damaged upon arrival? No problem!! We will happily send you a box to ship your item back in.
3. Pictures of the unit’s condition and a video clip of the issue
- Our agent can troubleshoot over the phone and save you so much time! What do you need to do?
- If there is cosmetic damage, just send us pictures.
Thank you for your continued partnership!